Outage FAQs

We understand you may have questions about this outage and possible data loss. This FAQ is intended to answer the most common questions we are seeing from the community.

What's happening? Why are all my bots missing?

Inventor experienced a catastrophic server failure that also corrupted our backups, and we currently cannot access user data. We are working on recovering it, but in the meantime we've re-opened Inventor without previous data so that you can re-build any critical bots and continue using the product.

If we are able to recover data, we will allow you to merge the data (flows, bots, etc.) created on the new instance with the data we recover. More details will be provided if/when we are able to recover data and it becomes relevant.

As with any data recovery operation, there is risk that we will not be able to recover the data. If we are unsuccessful, we will continue offering Inventor on the new instance indefinitely, and everything will need to be rebuilt on it.

Where can I get the latest news and updates?

We are doing our best to keep this page up to date as we learn more about the situation. For the latest updates, you should regularly check the #status channel in the Inventor Discord Server.

What if I have Premium or Ultimate?

If you wish to view or cancel your subscription(s), you may do so from the customer portal without needing to re-add your bots to the new instance. Keep in mind that by cancelling your subscription, you forfeit the credit we plan to issue to compensate for the outage.

When you sign in to the new instance and re-add your bots, subscriptions will be automatically picked up. This process can take up to 10-15 minutes. If you've signed up, waited 15 minutes, and still aren't seeing your subscriptions, please DM ModMail or email support@inventor.gg so we can look into it.

We are planning on issuing a credit to compensate for the outage. We have not fully determined how this will work, and will provide more information and issue the credit once this incident is over. If you urgently wish for a resolution, contact support and we can immediately cancel your subscription and refund the last month of your subscription, but you will be excluded from the credit we plan to issue.

Are you going to get the data back?

We are doing absolutely everything in our power to recover the data that was lost in this incident.

Unfortunately, as a relatively small service we don't have a lot of power or influence over large companies, and are unable to control how quickly the data recovery efforts can happen, and if certain steps will be allowed at all.

We are working diligently to escalate this issue and emphasize to our partners how critical this issue is to us and our users. With that said, even if our partners fulfill all of our requests in a timely manner, there is always a risk in any data recovery effort that the data proves to be inaccessible.

We're doing our best and we promise we will exhaust every possible option for data recovery.

If it is possible, how long will the data recovery take?

We aren't sure. This recovery effort requires coordination of a number of companies. We are working diligently to escalate this issue and emphasize to our partners how critical this issue is to us and our users, but we are ultimately a small company and are unable to unilaterally control the timeline of these efforts.

If you're just looking for a time period for the purposes of planning, somewhere around early-to-mid-May is likely reasonable. We really hope this will be resolved before then, but that's probably a realistic estimate. We hope to have a resolution before the end of May.

I would like to donate to the recovery effort / Can I pay to get my data back?

Inventor Services (the company behind Inventor) is well-managed and has sufficient funds to handle this situation. While we appreciate willingness of the community to donate and help out, we do not anticipate a need to raise outside funds to assist with the data recovery effort.

Thank you for your patience, understanding, and continued support of Inventor.

If you have additional questions, please reach out to us on Discord or email support@inventor.gg. Please make sure you have read this FAQ completely before reaching out, in case it answers your question(s). Responses may be slow while we work on the data recovery effort and respond to an influx of inquiries.