Refund Policy

This Refund Policy Agreement (the “Agreement”) is applicable to all users of Inventor Services, as defined in the Terms of Service, detailing the process for requesting refunds and cancellations.

Cancellations

You can use the self-service premium subscription management portal to cancel a current subscription. You will continue to have access to the purchased service until the end of the billing period. To cancel, go to the Premium page of the Inventor dashboard, switch to the appropriate bot (if necessary), and select "Cancel Subscription", then confirm the cancellation.

You can also contact support via email from the email address associated with your account to request cancellation.

Refund Policy

Inventor provides a no-questions-asked refund policy for customers. You may request a refund up to 30 days after a payment to Inventor, regardless of the type of subscription or payment.

We approve the vast majority of refund requests. However, requesting a significant number of refunds in a short time period, or other potential abuse of the refund policy, may result in a review of your account and potential restrictions on future refunds. You will be informed of any such restrictions.

Refund Requests

To request a refund, please contact support. Send the email from the account associated with your Discord account. Please include the following information:

• Your Discord username
• The date of your subscription and the type of subscription plan, or the gift purchase date and type
• If applicable, the relevant username and/or user id of the bot
• The reason for the refund request (if applicable)
• Preferred method to receive refund (back to original payment method or account credit)

We will consider the date of your initial refund request email as the date of the refund request for the purposes of this policy, regardless of when the refund is processed.

Processing of Refunds

After we receive your refund request, our we will review it and determine if you are eligible for a refund based on this policy.

If eligible, the refund will be processed, and a credit will automatically be applied to your original method of payment or your account balance. It may take up to 5-7 days for original payment method refunds to appear on your statement.

Refunds After 30 Days

After the initial 30-day period, refund requests will be considered on a case-by-case basis, based on service usage and any other extenuating circumstances. Please provide as much information as possible in your refund request to help us evaluate your situation.

Billing Issues

We will issue a refund or otherwise find an agreeable remedy to the situation if it is found that a subscription or payment error of some kind has been made such that a customer has been overcharged, or that a purchased service was not delivered as expected.

We commit to resolve billing issues where Inventor is at fault regardless of when the is discovered. If you notice a potential inconsistency or error in billing, please contact support as soon as possible.

Non-refundable Circumstances

Some circumstances may impact our ability to issue refunds, including but not limited to time restrictions imposed by payment networks, fraud or violations of our terms of service, and global restrictions (such as sanctions). We reserve the right to deny refunds in extenuating circumstances such as these. Where possible, we will work with you to find an agreeable alternative.

Modification

Inventor reserves the right to modify this policy at any time, with or without notification.

Contact Information

If you have any questions or comments about this policy or Inventor, please contact us at support@inventor.gg.